Hornby Helpline

Hornby Helpline offers all sorts of help to any villager living in Hornby and Farleton who needs it, and since it was formed in 2008 has responded to over 2,500 requests for assistance.

The helpline consists of 6 co-ordinators and 48 volunteers who are DBS checked and give their time freely. (However, we do ask you to pay 30p per mile for any transport outside of the village which just covers the cost of the volunteers’ petrol so that they are not out of pocket.)

We all have times in our lives that run smoothly and others that really do not. On the smaller scale, when the computer refuses to do what we want it to do, or a curtain rail falls down. On the more serious scale, when we can’t get to hospital or a doctor’s surgery for an appointment or when we can’t manage by ourselves after being in hospital.

Now that we don’t live in big family groups, we can feel very isolated and alone. This is where Hornby Helpline steps in. It has become extremely difficult to find “odd job men” to fill in the gaps, and buses run less frequently.

To ask for help,  just phone the Institute on 015242 22227 between 10am and 12noon, Monday to Saturday. The receptionist on the desk will log what help you want and pass the request on to a co-ordinator who will arrange for a volunteer to help you.

This is the kind of help we can give:

Odd jobs and home repairs / strong hand / computing / pet care / providing a break for carers / transport / gardening / basic housework / shopping / after hospital help / visiting / collecting prescriptions.

From 17 May 2021 we will be able to return to helping people who have problems inside their own homes. While shielding is over, Helpline volunteers are still happy to deliver  shopping or prescriptions if you cannot get them yourself. The only stipulation is that you live in the parish of Hornby with Farleton.

If possible, please call at least 48 hours in advance so that we have time to contact the most appropriate volunteer.

Unfortunately, we are not an emergency service, BUT if your need is really urgent, we will try to respond immediately.